Game has terrible customer service!!!!

I am extremely disappointed with the customer care services at Game. I purchased a television at the Game Store at Wonderpark Mall. At face value it was working well. After a day it started having random technical faults occuring on the exact same spot on the screen. When talking to their customer care call center agent, she denied me the option of having a representative from their store to come and assess the TV at my place of residence (after liasing with the in-house customer care at Game Wonderpark) and insisted that they say I should take it back to the store, even after I made her aware that it would be a problem to transport it. She gave me a reference number that i would have to present to the store manager as proof that we agreed on me exchanging the faulty TV for a new, working one. Upon arrival with the TV at the store, the manager did not even assess it and refused to help me, stating that I was not supposed to bring it and instead I was supposed to call them so that their representative can come to my house and assess it there!!! He did not even look into the reference number that I was given!!!

This is after I hired transportation in order to be able to bring it to the store!!! The manager had the audacity to tell me that I was wrong for calling customer care instead of calling their store at Wonderpark!

I still had to bring it back the next day for an exchange so I spent all that money transporting the TV back and forth!!!

This was a very disorganised and uneccessary procedure that cost me a lot of money. I am extremely unhappy with the customer care services at Game!