Game has no Brain

Visited Game Galleria to return a faulty Bennet read kettle , which is less than 6 months old . I was told by manager King Naidoo that the items needs to booked in could talk up to 14 -21 days for an out come. So that means we don't have a kettle for Christmas really . He then told me that i should have remembered the Tevo lady that helped me in July 2023. Pathetic policy for small appliances how are customers meant to return items or exchange them. Bennet read wake up definitely wont buy your products anymore