Game has no after sale service

Bought a Samsung 32ltr Microwave from Game Store Baywest Mall Port Elizabeth Jan 2021

Microwave gave problems did not heat and warm up food. Took it back to Game Store November 2021 - Game Store sent it in to be fixed Got it back 15 Nov

Microwave gave problems overheated melted containers. Took it back to Game Store 23 Dec 2021 - on 12 Jan I phoned the store to find out that the microwave was still not in for repairs. There excuse was no transport to the repair company. Eventualy got the microwave back 18 Jan 2022

Microwave gave problems did not heat or cook the food on Feb 5 2022 Phoned Game stores and was told to take the microwave to MMR to do a assesment. I phoned Samsung and they confirmed that I must take it directly to save petrol and speed up the process. At MMR I was told they never worked on my microwave. It was another company. MMR phoned manager at Game and after that told me they will fix it. I fetched the microwave from MMR on 11 Feb and while the guy was testing it infront of me it made a buzzing noice. He asked me to wait while he fix it. Aftef 20 min came back and heated cup of water for half a min. I took my microwave and left

Microwave gave problems 15 Feb 2022. The whole unit got very warm on the outside after me cooking patatoes for 10min. You could not touch the outside of the microwave. It switched off by itself completely. Even the clock display screen switched off I phoned MMR and the told me to take it back to them to check out and try to fix.

I refused and phoned Game - manager Michelle told me to bring it in so that they can send in for assesment.

Game Baywest is far from me 30km back and forth petrol is expensive and I am a working woman 8 to 5 alone (husband works in Iraq) that has to carry this big heavy 32ltr microwave up and down. In and out of car for the 4th/5th time! Just because Game store refuse to give me a refund on their faulty product

Today 17 Feb I phone customer care and they contacted Game store manager that never phoned me back. Customer care phoned me at 16:00 to inform me I once again must take the microwave to Game store Baywest mall to be send in for a assesment.......!!! Still refuse to refund

I dont want this microwave back because forsure it will break again. Its dirty scratched and dont even have all its *****s on anymore from all the man handling

Please I paid R2000 for a good big microwave. I just want my money back so that I can buy another one

What can I do?? Regards Carina ***