AF
Alex F

1 reviews | Active since Oct 2012

15 Dec 2024, 18:11

Game has ****med me for R3200

I ordered gaming chairs on 4 December for delivery "by 9 december". On gthe 7th i received an email saying is been handed to the courier and will be delivered shortly. Since then the tracking number has not worked and the tracking on Games website just says "handed to courier". I tried to get hold of game via their web chat - no answer on 3 occassions. I tried emailing them twice, and got completely ignored there too.

I then phoned their "customer care" and was fobbed off and told its the couriers fault and they dont know how to get hold of the courier. I phoned again a day later and then was told that the courier hadnt even picked up my order yet, but they promised to "escalate this" and get back to me that day... of course they never bothered responding.

I then phoned again 2 days later and received the same empty promises of "escalating" and a call back - which of course I never got!!!

I am so fed up with useless GAME, i have been ****med by one of the biggest retailers in the country.

Im sure if they do bother responding here it will be just to save face and they will no doubt promise to "escalate it"...

Shocking, abosolutely shamefull. At this point I just want my money back from these useless ****mers.

BUYER BEWARE!

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Replies (1)
Game
Game's reply16 Dec 2024, 13:10
Official
Hi Alex, Thank you for reaching out. I am sorry, your order hasn't been delivered as expected and you haven't been provided with feedback. I've checked your order and the courier is Value Express regrettably, they are running a backlog with their deliveries. I can confirm your order has been handed to them. Your query is with our complaints team as well and the agent handling your query will be in touch with you.