Game has got NO game!!!

About 3 months ago - I received 2 smses that purchases were made on my account. I was nowhere near a Game store at the time and didn't receive a phone call from Game to confirm if I made the purchases as they were of a large amount.

I contacted the call centre to inform them of this. My debit order and card was blocked and I was asked to go into a store to fill in a form to have a ***** investigation started, which I did. I was told that the investigation could take up to 6 weeks and that I will be informed once done and that I will receive a new card post investigation.

I NEVER missed a payment on my account as all payments were made via debit order. I explained on numerous occasions that the ***** would impact my monthly installment and asked if they could put a hold on my account until the investigation was completed.

Fast forward 2 months and I've been getting calls daily saying my account is in arrears (those 2 months of investigation) and further action will happen if I don't pay. Keep in mind that till today, I still haven't received an official call saying that the investigation was completed or given any update on how or where the ***** took place. I still haven't received my new Game card as promised either.

But here I am having to answer daily calls asking me to pay or else?!!?

As a loyal paying customer, the least they could have done was put a hold on my account or extend my payment term by 2 months, considering the fact that the ***** was NOT my fault. But hey, it would appear that was too much to ask and being a loyal paying customer clearly means nothing.

So much for nothing Game - thanks for the poor communication, the lack of understanding and for harassing me daily with payment calls and smses.