aC
anita C
1 reviews | Active since Aug 2016
30 Aug 2016, 10:47
game has failed me
<p>d Ibought a laptop HP LASTyear at game it was still on waranty then the power button didnt turn on. i went to the store with all proof of purchases and it was taken for repairs it has been over 21 days still havent got the laptop today its the 29th day i keep on calling asking for updates on the product they said the HP people are still working on it. Last week wednesday it was 23 days since the laptop went for repairs your policy says that the laptop gets repaired witnin 21 days.i called on the 23rd day last wednesday they said there was a delay with the courier said ill get a call by monday today its the 29th day since it went for repairs i am highly dissappointed with Game this is not the first time something semilar happening i had to come heree to Hello peter to be attened in the first incident i have lost respect for game they dont put cumstomers first anymore</p>
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Game's replyOfficial
30 Aug 2016, 11:53We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Please allow management to investigate the delay where after they will contact you with udpated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
Game's reply30 Aug 2016, 11:53
Official
We acknowledge receipt of your complaint and apologise for your inconvenience in this matter.
Please allow management to investigate the delay where after they will contact you with udpated feedback.
Regards.
Rina Taute
Group Customer Service Advisor
Best regards,
aC
anita C's updateReviewer Update
30 Aug 2016, 12:58V Ibought a laptop HP LASTyear at game it was still on waranty then the power button didnt turn on. i went to the store with all proof of purchases and it was taken for repairs it has been over 21 days still havent got the laptop today its the 29th day i keep on calling asking for updates on the product they said the HP people are still working on it. Last week wednesday it was 23 days since the laptop went for repairs your policy says that the laptop gets repaired witnin 21 days.i called on the 23rd day last wednesday they said there was a delay with the courier said ill get a call by monday today its the 29th day since it went for repairs i am highly dissappointed with Game this is not the first time something semilar happening i had to come heree to Hello peter to be attened in the first incident i have lost respect for game they dont put cumstomers first anymore they called at 10: 49 saying they have delivered the laptop few minutes later they call said one of the clips that was loose was lost by the courrier they want me to give them the laptop so they can send t back to Jhb hp repairs centre imagine it took them 28 days to have my laptop mback where as their policy says it takes up to 21 days now they want me to send t back game stores is such a dissapointment they have FAILED ME
aC
anita C's update30 Aug 2016, 12:58
Reviewer Update
V Ibought a laptop HP LASTyear at game it was still on waranty then the power button didnt turn on. i went to the store with all proof of purchases and it was taken for repairs it has been over 21 days still havent got the laptop today its the 29th day i keep on calling asking for updates on the product they said the HP people are still working on it. Last week wednesday it was 23 days since the laptop went for repairs your policy says that the laptop gets repaired witnin 21 days.i called on the 23rd day last wednesday they said there was a delay with the courier said ill get a call by monday today its the 29th day since it went for repairs i am highly dissappointed with Game this is not the first time something semilar happening i had to come heree to Hello peter to be attened in the first incident i have lost respect for game they dont put cumstomers first anymore they called at 10: 49 saying they have delivered the laptop few minutes later they call said one of the clips that was loose was lost by the courrier they want me to give them the laptop so they can send t back to Jhb hp repairs centre imagine it took them 28 days to have my laptop mback where as their policy says it takes up to 21 days now they want me to send t back game stores is such a dissapointment they have FAILED ME