GAME HAS A TERRIBLE ONLINE SHOPPING EXPERIENCE

20/12/2023 I placed an order for 10 items (6 quad and margin books, 3 x A5 exercise books and a 33cm pencil case ) and received a notification to collect on 21/12/2023. I collected my parcel on 22/12/2023 with an item outstanding on my list of items and it was the 33cm pencil case. I then received a refund request via email upon realizing at pick-up that the pencil case was outstanding. The consultant who assisted me on the day advised that I would receive my refund within 48 hours. It is now 27/12/2023 and I have not yet received my refund from Game. Kindly assist in expediting this refund request and processing my refund.

I am furthermore disappointed that Game stores would approve a collection of orders without verifying that the selected store has all the items on a customer's cart.