Game! Ha. What a ****** laugh. Not.

Right then. Purchased a new fridge (Defy 556L SXS Fridge). It arrived 'broken' (the light wasn't properly mounted) as a frost free (sic) not it has about 3 inches of ice. I have called Defy numerous times. They have sent someone out, who took photos and agreed with me that the fridge was defective. We were promised a replacement, which we still do not have. Really! All we wanted was a fridge. We have been throwing food away as it can't keep anything fresh for long - yes - due to the ice build up. I told Game about my problem and the best they could do was tell me to contact Defy directly. Really. What now?????