Game Grief

I bought a JVC DVD and had endless problems with the product having to return it to the shop for the 3rd time today...I returned it on 2 previous to Promenade with hassle. Today I go to the branch in Cape Town and i am told they have to charge the item for 4 hours to see what the problem is....I asked how that will sort out the problem with the battery life and got no answer...I now have to waste 4 hours of my time to wait on a faulty product to charge...This is ridiculous in this time of Covid it's already a difficult decision to leave your house now to stay and wait for 4 hours is wasting my time and putting me at risk....I am disgusted in Game Cape Town...