GAME GREENSTONE-RETURNED ITEM-SHOCKING SERVICE

I would like to complain about the shocking service received by the game store in Greenstone. I purchased an air fryer from the Game store in Johannesburg CBD (this was the only store that had stock remotely near me). The air fryer stopped working shortly after purchase and I arrived at Game Greenstone to request it be booked for repairs/refunded/replaced. I was told by staff that they are unable to book the repairs and I have to "go to a bigger store like Boksburg". I insisted on speaking to the store manager indicating that it was not acceptable that I had to drive to a different store to be assisted. After much deliberation the air fryer was "manually captured" and I was issued with a hand-written pink slip. This was 06 November 2021. I received one call a week or so later indicating that they were still waiting for "the supplier to add the barcode" and couldn't refund me. I have been to the store on 2 occasions now and they keep telling me they are waiting. Shocking service that after 3 weeks I still have not been refunded. The feeling seems to be that only "certain items purchased can be returned to any Game store" which is utter nonsense! What if I had relocated to Cape Town, would I need to drive back to Johannesburg to return an item to the original store it was purchased from? EXTREMELY DISAPPOINTED and I will avoid future purchases from Game at ALL costs.