Game Greenstone

I bought a bicycle for my son in April this year, only to see that the brakes and gears were not working. I therefore took it back to the store on the 09th of July 2018, after numerous attempts to follow-up on the progress of the bicycle, on the 2nd of August I phoned the store and managed to speak to a lady called Lettie who promised to get someone to phone me hence no one phoned me. The following day 3rd of August after making yet another follow-up, I was called by someone to come collect my bike. To my surprise, when I got to the store: I realised that the bike was not properly inspected upon its arrival by the individual who signed the receipt document. Furthermore I refused to sign off the document before I see the manager, he (Alfred Molomo – I hope I got his surname correctly) was called and arrived after almost 20 minutes. Upon his arrival, he didn’t even greet me and apologies for the delay, he went straight to the bike then went to the storeroom to get someone who can get the cap and fit to the bike.

After all that was resolved, I was told that everything has been resolved. To my annoyance when I got home the bike was not breaking as a result my child bumped into a gate (what if he was on the street?) – I therefore took it back to the store the same day. When I got there I aggressively confronted Alfred by the poor services that I got from him and his staff members altogether, instead of him apologising for the incidents he tried to protect himself by telling me that there’s nothing he can do hence he followed a procedure!!!!!!

We therefore had an altercation, which annoyed me to a certain level because the responsibility stops with the manager if the customer is not happy with the product/services provided, hence I found that very disrespecting and unprofessional of the store manager to be uttering those kind of words. I therefore concluded on my own that he and some of his staff do not know (TCF) hence people never showed some urgency in this matter. If this is how they treat customers then they have surely dealt with the wrong customer this time around. A manger telling a customer that there’s nothing that he can do but when they were receiving my money (when I bought the bike) they were smiling all the way. No wonder our economy is well below par – because of this pathetic services

Without overshadowing all the negatives mentioned above, let me take this opportunity to thank one of his staff members who assisted me with an original smile and care: Mr Vusi Manana. I hope mentioning his name I will not compromise and put him Mr Manana into trouble, hence that store need employees like him. Mr Manana, please keep it up!!!!!!

Regards

Seabi LJ

********** 121