GAME GREENACRES APPALLING SERVICE

I AM EXPERIENCING THE WORSE KIND OF CUSTOMER SERVICE THAT YOU CAN GET FROM GAME. I PURCHASED A 43 INCH SAMSUNG SMART TV ON THE 1ST OF JULY, RETURNED IT THE 9TH. I WAS NOT EXCHANGED WITH A NEW 1 OR GIVEN A REFUND. UP UNTIL TODAY I HAVE RECEIVED NO ASSISTANCE OR WITH ANYONE GETTING BACK TO ME. I WAS TOLD THE SMART TV HAS TO GO FOR AN ASSESSMENT, YET IM STILL WAITING. I AM APPALLED AND DISGUSTED WITH THIS LEVEL OF SERVICE. I DO NOT KNOW WHERE TO FROM HERE BUT I WILL BE GOING IN STORE TODAY 22 OF JULY ALREADY.