Game glen shopping centre

On black Friday, 23/11/2018, I bought a Sumsung 49 inc and a sony sound system at the glen shopping centre branch and collected same day.

On Sunday when we opened the box to test the tv and found it wasn't working, not switching on and had a crack on the screen. Because it was Sunday the call center advised I should call Monday and take it from there.

Monday I called and the shop said I needed to bring the tv so they can check it.I went with the tv to the store and they checked and saw the problem, then they contacted Saumsung to advise of the problem and Sumsung said they can't do anything as the tv was checked before leaving the store.

The consultant when contacting Sumsung said " customer purchased the tv and we tested and it worked, she is now saying the tv didn't work when she got home" I was then told there is a shop at protea that I can take the tv to to get it fixed, apparently this people work with Samsung.This doesn't make any sense to me and I am extremely disappointed with the service im getting.

I bought a new tv from Game and im told they can't help me and I must run around to fix a brand new tv that should be working.Because I didn't opt for the delivery I must suffer as it automatically assumed that I damaged the tv?I have bought so many things from Game and did not have issues in the past.

On Friday after the guys tested the tv they struggled to put it back in the box and I explained this to their branch manager Mr Chauke who after checking the footage still said that how they packed it couldn't have resulted in the damage.

I had to leave the store with my damaged tv and after sending a mail to the service team, The manager called and said he received my complaint and said that if I want, I can bring the tv and Samsung will check and advise of the problem.

As a consumer I have rights and feel like my rights are being violated.

This is not helping me at all as at the end im still sitting with a dead tv,the service I have received from your team is absolutely horrible, they don't care about their customers.

I need your teams to please resolve this matter with urgence, I want brand new tv or a full refund for the money I paid.I can't be going up and down with a dead tv and will not be paying third parties to fix a new tv.

Contact ********** 696, mail ********** ********** ********** 460