Game Gift Card declined - 5 times

My fiance and I received Game gift vouchers of R500 each for Christmas. I have now been to Game five times to purchase goods on these cards only for the cards to be declined every time. On the fourth occasion we were told that the original cards (neither of the cards worked) that we were issued with were the problem and we were subsequently issued with new cards. Yesterday 29/4 I go to Game once again, full of confidence that the issues have been resolved only to have the card declined once again. The issues I have with this are as follows: 1) My nearest Game store is about 30km away from where I live. I have therefore travelled 300km to and from Game for nothing 2) The staff at Game in the Baywest Mall are totally clueless as to how to rectify or whom to contact re sorting the card problem out - actually, the overall attitude of the staff is pathetic. They seem to be to busy having their own personal chats to be bothered to assist customers 3) The contact number on the Game website is permanently engaged (or doesn't exist). This is verging on *****. Consumers pay good money for the Gift Card and then Game gets to keep the money. The feeling that I get is that Game doesn't want my business so they won't ever see me in their stores again, other than to spend the R1 000 that they owe me on the two cards. After that, well, never is a long time, but I will never put my foot in a Game store again.