Game Gateway Umhlanga unfair tratment

am sharing my experience to warn South African consumers about what happened to me. ‎ ‎On 10 September 2025, I purchased a 75-inch TV + soundbar combo for R12,999 cash from Game Gateway Umhlanga, with free delivery scheduled the next day. ‎ ‎From the start, the delivery was highly irregular: ‎• Staff refused to switch on the TV for inspection, claiming electronics were not their responsibility ‎• I was only shown a photo of the TV powered on at the store and asked to check for dents before signing the waybill ‎ ‎Once home, I discovered a large crack across the screen, damage impossible to detect while the TV was off. ‎ ‎When I reported this: ‎❌ Game Store refused to assist, directing me to the courier ‎❌ Massmart dismissed my case, failing to fairly investigate ‎❌ I requested a written explanation, but was referred to 3rd-party solutions ‎ ‎The Store Manager, Mr. Justice Mthembu, made this worse: ‎• Arrogant and dismissive ‎• Biased, refusing to investigate properly ‎• Completely unaware of consumer rights under the Consumer Protection Act (68 of 2008) ‎• Refused accountability, shifting blame instead of helping ‎ ‎This is ******** and unacceptable. Under the CPA, suppliers must deliver goods in proper working order and consumers are entitled to refund, replacement, or repair for defective products. ‎ ‎I am demanding: ‎1️⃣ A full refund OR ‎2️⃣ A replacement TV of the same model and value ‎ ‎@GameStoreSA @Massmart – this is your opportunity to fix a clear injustice. South African consumers deserve fair treatment, accountability, and respect — not arrogance, incompetence, and bias. ‎ ‎Please share to hold Game and Massmart accountable. ‎ ‎#ConsumerRights #Massmart #GameStores #HelloPeter #JusticeForConsumers #Accountability #KnowYourRights