Game Gateway (Poor Service) - Staff unaware of the Policy

I was at your Gateway store on Friday 27th June to pay my Tv Licence.I had my Pay@ and Easypay documents printed with the barcode and my details however the guys at your tech department said that i need my ID or Drivers licence. I then went into Ackerman's...No questions asked they just scanned the barcode and I paid within 5 minutes and left.

I was informed by the tech guys that the Tv Licence requires proof when making a payment which didnt make sense because its money going in and not out and why are other retailers allowing payment without your ID present.

I then called the Tv licence customer care and I was informed that the info given by Game is incorrect.

Please can i have feedback as to why i was turned away and if this is the policy of the Tv licence department.

Please can you share this policy with me so that i can take it up with the Tv licence office.