GAME GATEWAY - POOR QUALITY PRODUCTS? .

another review on the washing washine. its been more than 7 weeks now and the machine has not been repaired. i receive random calls from Game Gateway asking if i could tell them what the problem is. each person that calls has no clue whats going on. the recent feedback i got from them was that it is not their problem but Extended Warranties problem and i must deal with EW, they have given me a number that noone picks for a Neevash Green. i am so over this. why can they just give me my refund on the EW so that i can get the machine repaired on my own? i must reiterate this washing machine breaks every damn year, im convinced that they are selling poor quality products.