Game Gateway Poor Customer Serice

I purchased an LG fridge freezer from Dion wired as well as an extended warranty. my fridge stopped freezing so I called Game gateway as they have taken over all Dion wired customers, On the 25th March i spoke to Vikesh who deals with the warrantys and he asked me to send through my proof of purchase that has the warranty details on it, He called me back and asked me for the contract and i advised him that i dont have a contract as this was purchased on my account which i closed last year. he then advised that he will call me back with an update as they cannot pick up anything on system with my details or the warranty number as Game changed systems. I then asked him to make tis an urgent matter as all my meat and frozen groceries for the month is currently defrosting and i cannot afford to replenish then twice for the month. No one got back to me so i then went to the Game gateway store on Sunday the 28th. Vikesh was very rude and kept saying there is nothing they can do as they are waiting for I.T to find my files. We also spoke to the manager who gave us contact details for the warranty manager Nevash Green. I sent her an email explaining the situation as well as pictures showing her that my food is defrosting and starting to rot. I called her after a few hours as she did not reply to my email that was sent at 7:30am on the 29th. She advised that my receipt is proof that i purchased the fridge and the warranty however due to Game changing their systems they cannot pick up anything on system, I again explained to her that the fridge is now smelling as the food has defrosted. I also explained that financially I am not in the position to replace all the food that got spoilt due to them taking so long to send a technician to sort the fridge. I felt as if there was no urgency with her. I also sent an email to the Game customer service manager and have yet to receive a reply. This is very disappointing as i have been a loyal customer to Game for the last 13years and have other appliances that are still under warranty with Game. If seems as if no one cares that my family will not have food for the rest of the month and that i have small children that are currently in school and writing exams, they need their lunch stuff that is kept in the fridge. today is the 31st and no one has contacted me to assist. when it comes to buying stuff from Game the sales person will sweet talk you by selling the product, the warranty person will also sweet talk you into taking the warranty and explaining the benefits on how it will help after the normal warranty falls away, but now when they warranty needs to pay up no one wants to help. I dont think I will ever purchase anything from Game or any of their chain stores again if this is the kind of service you get, i will also be spreading the word about people that take their warranty's with Game so they can be warned.