Game Gateway. JUST DOES NOT CARE

We have spent over 2 hours on the phone to game Gateway ..... TRYING to speak to someone in the appliances department to ensure availability of an appliance that is available as per the web site. Every time we call we wait AT LEAST 20 minutes on the phone to the relevant department we hang up and try again. When we call back and ask to speak to a manager the receptionist puts us through to the appliances department AND ........ we wait ANOTHER 20 - 30 minutes with NO answer. When we call back and vent our frustrations and ask to speak to a floor manager the receptionist HANGS UP on us. Is this Games service levels?????? VERY POOR