dC
dalwin C
1 reviews | Active since Oct 2018
09 Jun 2020, 14:58
Game Gateway is *****
On the 23rd May 2020 I left my TV at game for repairs. They said the will send it to the supplier. I received an sms stating that they have booked my TV. After that I did not receive any communication from them. I called hicense and they did not receive my TV. I called game and they said because of lockdown they could not send my TV coz hicense was closed. But when I called hicense they said they was never closed. It's now going to be 4 weeks which I do not have a TV. I keep calling game gateway but all their managers are busy and can not take my calls. I need my full refund on the TV that I have bought I will go to another store and buy a TV who can help me if anything goes wrong.
Helpful (0)
Replies (2)0
Replies (2)
Game's replyOfficial
09 Jun 2020, 15:16 Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 547034
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 547034
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Game's reply09 Jun 2020, 15:16
Official
Good day,
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 547034
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
We are pleased to inform you we have received your query/complaint at Game Customer Care. We apologize for any inconvenience caused.
We have logged your request with reference number # 547034
The matter will be referred to Senior Management who will contact you to discuss this matter. Please allow 24 hours for a response.
Please do not hesitate to contact the Game Customer Care should you need any further assistance.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
dC
dalwin C's updateReviewer Update
10 Jun 2020, 16:24I received a call from Mbali yesterday regarding that she will be handling my query. She then called me today 10th stateing that my TV has not left game. It has been 3 weeks and they did nothing. I told her to get the manager to call me. Waited for about 2 hours and nobody called. I went to game Gateway. Spoke to Mbali that i was there to see the manager. Waited for him for about half an hour. When he came he said he could not do anything. He was not helpful he said cause of the lock down they are not taking any repairs so my question was to him WHY DID YOU TAKE MY TV IF YOU COULD NOT REPAIR It. His answer was I did not take your TV you need to speak to Mbali. Whilst talking to someone on the phone. He is standing in front of me and looking at his Facebook. I really had enough of game. I want someone to call me with my money back for my TV.
dC
dalwin C's update10 Jun 2020, 16:24
Reviewer Update
I received a call from Mbali yesterday regarding that she will be handling my query. She then called me today 10th stateing that my TV has not left game. It has been 3 weeks and they did nothing. I told her to get the manager to call me. Waited for about 2 hours and nobody called. I went to game Gateway. Spoke to Mbali that i was there to see the manager. Waited for him for about half an hour. When he came he said he could not do anything. He was not helpful he said cause of the lock down they are not taking any repairs so my question was to him WHY DID YOU TAKE MY TV IF YOU COULD NOT REPAIR It. His answer was I did not take your TV you need to speak to Mbali. Whilst talking to someone on the phone. He is standing in front of me and looking at his Facebook. I really had enough of game. I want someone to call me with my money back for my TV.