GAME GATEWAY AND WHIRLPOOL POOR SERVICE

I had purchased a Whirpool 16kg washing machine from Game gateway in In November 2017. 4 weeks back my machine stopped spinning; I contacted game to log a fault. The technician comes through after 2 days to have a look at the machine. Its been 3 weeks now and we have no washing machine, I have contacted Whirlpool on numerous occasions and was given dates but nothing was done I contacted Games Gateway they had contacted Whirlpool but was given a day that the technician would come through but the technician did not rock up. I had managed to call the technician and he himself is in the dark about coming through as he said he did not even receive the parts as yet. So what kind of customer service is this? GAME I had purchased the machine from you and not Whirlpool, I am running back and forth, I WANT A TECH THERE NOW OR I WANT MY MACHINE REPLACED …