Game Garden Route mall has the worst service!!

I bought a Dell monitor. Exchanged twice due toe monitor being either broken or half of the parts missing. 3 months later the 3rd monitor starts acting up. First of all they make me wait for almost 30min whilst helping clients that comes in after me. When they finally help me. They just tell me I must wait 21 days. They send it away and then they will let me know what the outcome is. I tell them I cant be without the monitor for 21 days. If that is the case I'll be forced to buy another monitor as I can not be without it. I just got told that it is not their problem it is my problem. Poor customer service Ive done one of the excanges in Game mosselbay. Told them the story and many customers would rather drive ~50km to buy from them than to buy in George. Long story short. Poor service. If they send it away I'll be forced to buy another if they don't send it I'll be forced to buy another. Will never purchase even a roll of toilet paper from them in my life again.