Game garden route mall

On Monday 1 November I made the mistake to buy a KIC fridge at game garden route mall. On Wednesday 3 November it just stopped working. We phoned the customer care Center after been transferred from one person to another and 20min on the phone we managed to book a complaint with them. They said within 48hours they will sent a technician out. It has been 11days and no technician has phoned us or came to check. On the 13th November yesterday I phoned again just to be told they can't help me on a weekend 😡. Tomorrow I'm phoning the consumers board this is the worst service ever. Game will never see me again!