MV
Marisa V
1 reviews | Active since Feb 2022
30 Dec 2024, 10:38
Game Garden Route George
Bought a swimming pool just over a month ago on black friday. It tare on the seam. Phoned Game Garden Route in George. Manager informed me I was not the First Client to phone about this. But there is no Guarantee on the Intex swimming pool I must contact the supplier myself. Game will not take it back it is wear and tear according to the store Manager. Paid a lot of Money for this pool how can a Game Store not assist and tell the client to sort it out them selves?
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Game's replyOfficial
30 Dec 2024, 17:27Hi Marisa, thanks for getting in touch. I'm truly sorry to hear that the pool you purchased from us has been damaged and for the service received, as this is not the experience we want you to have. To address this issue, please return the item to any Game store of choice, bringing along your proof of purchase. The pool will then be sent for an assessment to determine the best course of action. We regret the inconvenience caused and appreciate your understanding in this matter.
Game's reply30 Dec 2024, 17:27
Official
Hi Marisa, thanks for getting in touch. I'm truly sorry to hear that the pool you purchased from us has been damaged and for the service received, as this is not the experience we want you to have. To address this issue, please return the item to any Game store of choice, bringing along your proof of purchase. The pool will then be sent for an assessment to determine the best course of action. We regret the inconvenience caused and appreciate your understanding in this matter.