KM
Kevin M
1 reviews | Active since Oct 2025
26 Oct 2025, 15:38
Game galleria worst customer service
Game galleria has the worst customer service, if you try to ask a staff member a question because of your race they will ignore you and assist someone else and walk away form you even thou you are still standing next to them, when you confront them and tell them that they are being rude by walking away although being approached to be asked a question they give you a don't care attitude and keep on walking away from you. This staff was a black lady.
Helpful (0)
Replies (5)0
Replies (5)Game's replyOfficial
28 Oct 2025, 15:32Hello Kevin, Thank you for reaching out. I'm sorry for the experience you had in store. It's one of our core values to treat everyone with the decency and respect they deserve. Your query will be addressed with the managment team and you will be reverted to.
Game's reply28 Oct 2025, 15:32
Official
Hello Kevin, Thank you for reaching out. I'm sorry for the experience you had in store. It's one of our core values to treat everyone with the decency and respect they deserve. Your query will be addressed with the managment team and you will be reverted to.
Game's replyOfficial
30 Oct 2025, 11:03Hi Kevin, I've been advised by the manager at the store that they've been in touch with you and will be attending to the matter.
Game's reply30 Oct 2025, 11:03
Official
Hi Kevin, I've been advised by the manager at the store that they've been in touch with you and will be attending to the matter.
KM
Kevin M's updateReviewer Update
05 Dec 2025, 21:00Hi, the manager did contact me and informed me he will give me feedback, it's been 3 months and I haven't gotten any feed back about the matter. Does game even take customer service seriously, 1st the bad customer service by the employee and now the manager by following up. Has anything even been done to correct the matter?
KM
Kevin M's update05 Dec 2025, 21:00
Reviewer Update
Hi, the manager did contact me and informed me he will give me feedback, it's been 3 months and I haven't gotten any feed back about the matter. Does game even take customer service seriously, 1st the bad customer service by the employee and now the manager by following up. Has anything even been done to correct the matter?
Game's replyOfficial
08 Dec 2025, 12:51Hi Kevin, I'm sorry you haven't been contacted since you received the initial call. I will forward your post to the management team.
Game's reply08 Dec 2025, 12:51
Official
Hi Kevin, I'm sorry you haven't been contacted since you received the initial call. I will forward your post to the management team.
Game's replyOfficial
10 Dec 2025, 11:19Hi Kevin, I've been advised that the manager has been in touch with you and provided feedback. Kindly let me know if this is not so.
Game's reply10 Dec 2025, 11:19
Official
Hi Kevin, I've been advised that the manager has been in touch with you and provided feedback. Kindly let me know if this is not so.
