MN
MALCOLM N

1 reviews | Active since Sept 2015

11 Sept 2015, 09:28

GAME GALLERIA SERVICE PART 1 #

I have been treated with such bad service from this branch, that i had to report it here . Firstly i am a game shopper for many years now , I have been to many game branches and nothing surprises me much like the galleria mall branch . Almost a year ago i went into the store to purchase a car radio . There is a female in that department who has no knowledge of the products that are for sale , She in no way assisted me to make the right choice of product that i required . I choose myself and purchased the product , 2 weeks later the radio stopped working . I took it back and stood in the customer services line for about 2 hours only for them to tel me that they will

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Replies (1)
Game
Game's reply11 Sept 2015, 14:18
Official
Hello malcolm@,

We acknowledge receipt of your complaint with reference ***5
and wish to apologise for any inconvenience caused. I have sent this to the Branch Manager to have corrective measures set in place and to contact you out of this forum.

I further wish to thank you for bringing this matter to our attention.

Regards.

Rina Taute
Group Customer Service Advisor
***
Tel: ***73