Game Galleria : Disgusting attitude by manager Deon Jacobs and blatant lies by salesman Aiden

My wife and I bought a Hisense television from Game Galleria in July last year. Not only did the TV come with a 4 year guarantee but the salesman Aiden assured us that Hisense did not repair TV's if they stopped working. He advised that the biggest advantage with with Hisense was that they would immediately supply a new replacement TV. My wife and I were both present when he gave us this assurance and based on this we bought the Hisense TV. Last week the TV suddenly stopped working so we took it back to Game. Aiden now totally changed his story and advised that the TV now needed to be sent to Hisense for repairs and that he never claimed that it would be replaced. Further , he started fiddling with the TV and we saw him breaking the warranty seal on the TV. This was right under a security camera. We called the manager Deon Jacobs and told him \what had happened and also what promises were made. He very rudely stated that he had not heard the conversation that we had with Aiden regarding the replacement and that he could do nothing. We then asked him to show us the camera footage to prove that Aiden had broken the warranty seal and he refused and left. And this man Deon is supposed to be a manager at Game Galleria !!! Disgusting !!! The same can be said for Aiden who **** blatantly and then damaged the warranty seal on our TV because we shouted at him. Don't support this Game but rather go to the Checkers Hyper downstairs where the staff are courteous and don't lie to customers.