Game Galleria

I purchased a Hisense mirror fridge on the 13/11 from Game in Galleria and the same was delivered on the 14/11, the driver did not wait till i got home and made my 13 year old son sign for the fridge, when i arrived home and inspected the fridge, i noticed 2 dents on either side of it and fine scratches on it as well. i immediately called the store and spoke to Roland who advised that i should attach pics and mail it to Suri. i have done that but still haven't received any response. today i called the store again, i asked to speak to Roland, he was standing near the phone coz the person that answered told him that theres a call for him, he never took the call, i held on for almost 10 minutes before i cut the call, during this time i could hear the staff talking in the background. I called again and asked for Suri, i was advised that she was in a meeting, i left my details and also left a message for her to please respond to my email, 6 hours later and still no response. I am disgusted with the service received from Game.