Game gadget insurance is just full of lies

My name is Sarah, have been with Game gadget insurance since 19th July 2014 and on the 24th January 2015 i lost the tablet. Reported it on the 26th January 2015 and provided the documentations required. And yet till today they keep coming up with excuses just to keep me hanging. For how long must i run after the company? they claim that within 72 hours the claim will be handled. I don't know how many 72 hours have i been told on every time i contact them. I would never advise or suggest the insurance to anybody. Till today when i called in earlier they keep saying they waiting for feedback from the underwriter. But when they debit from my account every month it is all nice for them and yet they don't deliver on their promises.