Game Fourways Return - Poor Service Complaint

Good day,

I’m writing to inform you of the appalling service I’m receiving from Game Fourways’s mall.

I purchased a Telefunken 55” smart TV in June 2023. When purchased I was advised it only plays Netflix and YouTube, as its main features (Netflix button on remote) which was totally fine with me. I used the TV watching Showmax/Youtube until I decided to switch to Netflix in December 2023. At which point I discover Netflix app does not work at all as pop message says updates is needed. I take it back to Game fourways mall to inquire as it’s still within warranty, I’m told the manufacture is closed for holidays I should come back after 13th Jan 2024. On Jan 20th I return the TV to Game to send back to supplier to repair. Which takes 21 days. On 15 Feb I’m informed my TV is repaired and ready for collection – 4 weeks later. I collect the TV the next day, they inform me it’s repaired but they cannot test as they have no WiFi or Netflix in the store. I take it home only to discover Netflix is giving the exact same error message, and the LCD screen has been damaged - 2 lines running across the screen - which was never there before. I go back with the TV the next day, 17 Feb. Returns desk can’t help as they no nothing about the supplier. I speak to Joseph the manager and he says he will call me on Monday and by Wednesday I will have an agent at my house to inspect the damages and facilitate a return. I receive no call or feedback the entire week. I cannot have no TV for another 4 weeks and absolutely no sense of urgency from any of the employees at Game.. If the TV does not support Netflix it cannot be sold saying it is, as this is misleading and lying to the customer. Furthermore, It’s unacceptable that my TV was damaged during this repair.

Can I please have some assistance with this matter? As per your returns policy I am supposed to be provided a replacement product or refund if the repair takes more than 21 days.

Please refer me to someone helpful or give me a call.

Thanks

Regards, Joshaal Maganlal ***