1 reviews | Active since Jul 2013
GAME FOURWAYS NOT TO BE TRUSTED!!!!!
On the 25th of Jan I went to Game Fourways and purchased a Hisense fridge to be delivered on Saturday the 6th of February. On Thursday the 4th I called Game to confirm the delivery on Saturday and they said it would be delivered. Saturday morning I called again just to confirm, I was told that they didn't have stock of the Hisense fridge and they aren't sure when they would, however they do have a KIC at the same price but they could only deliver that on Monday. My mother then called Game and spoke to the manager, Germaux, who then called me and said he will be receiving stock of the correct fridge (Hisense) on Monday morning and therefore they will deliver it to me on Monday afternoon. Monday morning I phone Game to confirm delivery of the fridge would be delivered. I got told they still did not have stock. Again, why did I have to phone them to get this information. My mother then spoke to Germaux again and came to an arrangement that because they would bring me a fridge to loan in the meantime and that they would deliver it this (Monday) afternoon. Eventually at 5pm someone from Game called me to confirm that they would be delivering the loan fridge between 6 and 7. Nothing.
We are in receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
We confirm that a loan fridge was delivered to you and the store will keep you updated on the progress of this matter.
We thank you for your patience in this regard.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
We are in receipt of your complaint with reference ***0 and apologize for your inconvenience in this matter.
We confirm that a loan fridge was delivered to you and the store will keep you updated on the progress of this matter.
We thank you for your patience in this regard.
Regards.
Rina Taute
Group Customer Service Advisor
***
Tel: ***73
