1 reviews | Active since Mar 2009
Game Fourways is a circus
Dear game executives you staff think that your business is a circus and that they are clowns. Obviously customers are jokes to them. Lushen From game Fourways is the biggest joke. This man called me on Thursday and told me he will call me back Thursday afternoon. He then called me on Monday 4 days later. Monday he called me and told me he is going on leave but waiting for leave to be approved. He will call me back Monday afternoon to discuss my query further. The man called me today without even an apology. When i told him that he was supposed to call me on Monday his answer is "maybe my wires got crossed" HOW does 1 person get this wrong so many times and doesn't even care to apologise ??? Seriously Fourways needs to relook at their management staff. Graham was 100 times better. Lushen needs to get a warning or demoted as he cannot do his job as a manager. This query is going on for over 3 weeks now
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service. What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Please accept my sincere apology, I escalated the matter to the Regional Manager for that store who will contact you.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,
Firstly I would like to thank you for taking time to give us feedback on the experience you had in our store. At Game we take customer’s complaint very seriously as we fully understand that our business success is dependent on happy customers and good customer service. What happened is totally unacceptable and having a member of management involved makes it even more serious. It is embarrassing to get feedback such as this, as we ensure that our team members are trained and equipped with the knowledge to assist customers. Please accept my sincere apology, I escalated the matter to the Regional Manager for that store who will contact you.
Rina Taute
Group Customer Service Advisor
MASSDISCOUNTERS, t/a Game
E-Mail: ***
Best regards,