Game Fourways and General Poor Customer Care

On Friday 26 November I bought a washing machine a Game Fourways which I was told could be delivered from the next day if I needed it. I requested delivery on Tuesday, 1 December, which is about 4 days after the purchase. In fact, the person told me I can even take the machine on the day from their store if I wished.

On Tuesday at 12pm I contacted the store to find out what time I can expect delivery and they said they were out of stock. They did not bother to phone me until that point when I contacted them. I was then told they do not know when washing machines would arrive and the delivery will be made whenever this happens. It also turns out that they have stock in Pretoria, the person said.

After this call, I emailed head office who only forward the mail back to Game Fourways and did not try to resolve the issue. Someone from Game Fourways then called telling me that I can come into the store to choose something different, which he says is the procedure as his colleague had already told me. The colleague said nothing of the sort.

I then phoned their call centre who are equally lax about the issue and they say they have escalated, this is now on Thursday, seven days since my purchase and nothing has happened so far. When you call to report an issue at Game Fourways, the receptionist only puts you through to the department without trying to understand the issue and you are put on hold as long a 15 minutes which is not cheap when you call from a cellphone.

So from their call centre to the store, Game does not care for the customer and this is the third time that I'm buying an appliance that requires delivery from the store. I had to call as well the two other times because they do not bother. And with each experience, their service and customer care deteriorates.