BK
Bev K

1 reviews | Active since Nov 2015

24 Jan 2017, 10:39

Game Finrite - A Week Later

<p>So I complained about shockingly pathetic service from this company last week. I have now waited for the 3rd 5 day period to elapse in which time I was supposed to receive a replacement mobile phone. I have phoned them every single day to check on progress. Yesterday I was told it would be delivered either yesterday or first thing this morning. Guess what - nothing. I have just phoned again and now I am being told that they cannot find the payment made to them on the 29th December.</p> <p>I am at my wits end with this and really don't know where to turn. I have e-mailed their complaints department and got a reply that they are looking into it - tried to phone them as well which didn't help as the lady is not available.</p> <p>How Game can even associate their name with such a pathetic service provider beats me and worse that Massmart, who claim to be so efficient, do nothing about such a disgustingly bad associate.</p>

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Replies (3)
Game
Game's reply24 Jan 2017, 13:00
Official

We are in receipt of your re-occurring call with reference ***4 and apologise for any inconvenience caused.

We have now escalated this matter as this is the response we received.

Thank you for providing us with your ID number. Kindly note we are attending to the matter and will

revert back as soon as possible.

Apologies for the inconvenience caused, your complaint tracking number is: 27344

Kind Regards,

Natasha Carr

***

.

Best regards,

BK
Bev K's update24 Jan 2017, 13:08
Reviewer Update

Whoever reads this, please don't waste your time and money dealing with this Company. They are totally pathetic. After all that I have been put through with them, the phone was never sent for delivery and I have now asked for my money instead of a phone. They have promised within 72 hours I will have my money.

Miracles might happen and I'll keep you posted.

Game
Game's reply25 Jan 2017, 08:43
Official

Further to the above matter we wish to confirm that Finrite has contacted you to discuss this matter and that the matter is now being taken care off.

Regards.

Group Customer Service Advisor

***

Tel: ***73

Best regards,