JH
Johan H
1 reviews | Active since Dec 2023
19 Dec 2023, 13:01
Game Festival Mall
What a useless bunch - quick to take your money but they do not stand by what they sell
Brought a fridge/ freezer from them. About 5 days after delivery realized the freezer does not freeze. Contacted Game- was told to contact the manufacturer.( Hi- Sense) . Do receive a phone call every 2 days to tell me they are working on the problem and will get back to us in 24- 48 hours . The feedback is......we are working on the problem and will get back to you within 24- 48 hours
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Replies (4)0
Replies (4)
Game's replyOfficial
19 Dec 2023, 16:14Hi Johan, thank you for reaching out. I'm sorry, your fridge is faulty and for the service you received. This is not the experience we want you to have. Rest assured; your query will be escalated, and you will be contacted.
Game's reply19 Dec 2023, 16:14
Official
Hi Johan, thank you for reaching out. I'm sorry, your fridge is faulty and for the service you received. This is not the experience we want you to have. Rest assured; your query will be escalated, and you will be contacted.
JH
Johan H's updateReviewer Update
21 Dec 2023, 07:59And once again we still have the same problem. Game promises ( above) they will get back to me and again all I receive is a phone call saying we are investigating and will get back to us- within 24 - 48 hours. AGAIN nothing is done to resolve the issue. This has been going on since 11 December!!!!!!!
JH
Johan H's update21 Dec 2023, 07:59
Reviewer Update
And once again we still have the same problem. Game promises ( above) they will get back to me and again all I receive is a phone call saying we are investigating and will get back to us- within 24 - 48 hours. AGAIN nothing is done to resolve the issue. This has been going on since 11 December!!!!!!!
Game's replyOfficial
21 Dec 2023, 08:21Hi Johan, your query was escalated and the colleague working on it tried calling you, without success. Kindly provide and alternative number or suitable time that ha can contact you.
Game's reply21 Dec 2023, 08:21
Official
Hi Johan, your query was escalated and the colleague working on it tried calling you, without success. Kindly provide and alternative number or suitable time that ha can contact you.
Game's replyOfficial
24 Dec 2023, 09:41Hi Johan, apologies for the delay. I have added your wife's contact number to the complaint reference.
Game's reply24 Dec 2023, 09:41
Official
Hi Johan, apologies for the delay. I have added your wife's contact number to the complaint reference.