GAME Festival Mall (DEFECTIVE DEFY FRIDGE) DISAPPOINTS! DELIVERS BROKEN FRIDGE WITH NO REMEDIAL ACTION AND DROPS THE BALL ON CUSTOMER SERVICE AND COMMUNICATION

1. Deffective Product. 2. Shocking Communication. 3. Poor Customer Service. On the 23rd of September i bought a fridge at Game Festival Mall Kempton Park, they said they will deliver on the 25th. On the 25th after several attempts and phone calls no one could tell me an estimated time of delivery. After spending the whole public holiday at or close to my home the fridge was delivered at 16h00. i plugged it in and after giving it some time to cool, i placed my cold and frozen goods in the fridge. This morning i found that the fridge is Not cooling and all my frozen stuff was defrosted and all fridge content ambient. I then tried to call the store, the phone just rang, got answered once but i was cut off.

Eventually at about 11h00 i got hold of a manager (after 17 calls, proof on my mobile dial list) The "manager" just took my phone number, HE did NOT Apologize, or offer Any empathy for my situation. 10 minutes later a sales person called me, also No apology or Empathy and said they would bring a new fridge tomorrow. I explained to him that i would expect it today as i am without a fridge and already some of my foods got spoiled, i also asked him if Game would reimburse some of my spoiled goods.

While i was holding, he spoke to the manager and said the fridge would be delivered Today and that he would call me when it was on route.

At 13h21 i have Not received any communication, i once again attempted to contact the branch, after another to calls without success, i called the Game Customer call centre, a very friendly lady answered my call, i explained to her that by this time i was quite frustrated and i explained all of the events (during this call i still managed to keep my cool and still spoke calmly to her) she took my details and assured me that she would get managed from the Festival mall branch to call me. That was at 13h23, it is now 19h08 and i am STILL WAITING. No communication, No Working fridge.

The rest of my perishables has now gone off.

I Invite any one from Game Festival or Game Head Office to contact me. At this stage i am considering to CANCEL the purchase AND CLAIM for damages.

I dont think this is unreasonable?