Game Festival mall **** customer service

i bought a tv at game festival mall 2 months back , when i got home connected the JVC tv to my surprise the unit was not working . i took it in the following day for assessment , repairs or replacement . NO loan unit was issued . after a month without any feedback from the store i then went in to find out from Thomas Modise and Israel . ( extremely poor management ) 1. they told me that the TV was assessed by a JVC technician and its cant be fixed 2. classified as human error according to them 3. I then requested for a technician report on the unit as he would record the findings , which they didn't have . 4. i sent i report on your Facebook page , i was asked for my mobile number and to date i haven't received a call from Admin . 5. they made a promise that they will send the report to my email address . which they never did. 6. i went into the store again yesterday to get feedback , guess WHAT , No report and STILL don't have a TV .

Cancel purchase or replace the TV .