Game Festival Mall

I bought a three piece stove at game festival mall.Paid for delivery and installation then I informed them that am only available in the evening and weekends so they promised that they will let the guys who deliver about my request/challenge. Delivery guys called me while I was at work and I again informed them that am only available in the evening because of work and I requested that they come on Saturday morning which they promised me to do.I waited for them till I had to go and attend something and they decided to come late in the afternoon while I had already left until I made arrangements with someone to come wait for it and it was delivered.

Installation people came to install at my house(People suggested by Game)They realized that the element of the oven is not working and when I called game, I was informed that they would send a defy technician because 'sometimes' these people do not install correctly.My question was , why do you recommend people who do not know their job 100% and I did not receive an answer.

It was around before 14:00 when I called them and I was informed that the technician will come after 48 hours.I told the lady who was assisting me that I do not have an extra stove so I need Game to make an urgent plan.Around 17:00, I told them that i want a refund and I was informed that they will send a new oven.I then asked who will install it because no one will be at home the following day and again no one seemed to care.

My issue is,why wasn't the new oven sent earlier while the installers were still around so that they may complete the job instead of having to wait for me to threaten.They dont follow up and try to resolve the situation.At some point I was put on hold and I could hear people talking around me.

The store manager Game festival mall is arrogant and has a very bad attitude.He needs to learn people s****s because the manner that he used to talk to me as if he is doing me a favour is wrong..