Game

I purchased Samsung appliances from Game both of which are under still under warranty via the extended warranties purchased from Game as well. Premium prices paid for premium appliances. Yeah right! I have tried to get Game to send a Technician to come out for the last 4 weeks to take a look at the household appliances, and have been told repeatedly that they will contact me and that the matter has been escalated. I have spoken 6 different people on a weekly basis, all of whom I can name. On Friday 3 July 2020, my last phone call to Game Head Office, I was assured that management or a Technician would contact me with feedback of a planned repair, but guess what, still nothing. This morning I called Samsung directly and this afternoon a Technician came out. I had to pay for the repairs and call-out fee unfortunately but how is that for efficient, same day service. I will never again set foot inside a Game store let alone will I recommend that anyone purchases appliances or extended warranties from this rip-off organisation. Game your after sales service is shocking and inferior. Quite frankly you should not be selling Samsung products at all - your complacency and incompetence cause massive reputational damage to Samsung's quality products and efficient service.