Game Faulty Defy Fridge- Poor service

On 21 April 2019 I purchased a new Defy fridge at Game Zevenwacht Mall. On 16 September I contacted Game to notify them that the fridge is no longer cooling our perishables and is not working. I was notified that technician will contact me and that I should await his call. During the course of week I contacted Game Zevenwacht Mall several times to inquire about the technician and if someone is looking into my complaint as I was left without a fridge. After several calls and inquiries I decided to approach the manager at Game ( Mr Ismael) and he gave me the same feedback as the sales people that assisted me, the call was logged and I should await a call from Defy. Game was quick to take my hard earned money to buy the fridge yet now they are shifting responsibilty to Defy. I phoned Game on 27 September 2019 again as it is 2 weeks now since I first notified Game of my faulty fridge and yet no feedback or response.

I am really appaulled and disgusted with the Service I am receiving from Game ad I purchased a fridge from Game and yet no effort to resolve my problem with faulty fridge. At the moment the fridge is standing broken....I would reallynot reccomend anyone to purchase appliances from Game as they have broken my trust in them. I had a similar experience with Game when I purchased a previous fridge last year from them at Zevenwacht mall. It seems their service delivery is going down the drain. I will definitely be taking this matter further with the Consumer Ombudsman as it seems consumers are only good enough when they have to pay...