Game faulty air Mattress

I bought an air mattress from game just three weeks ago work up to tiny whole in the circle area on the velved lining of the mattress, it's the second one I bought it does the same as the firs, I was told it was me who must have used something sharp, I let that one go that was three years I go now with another mattress the same whole they know it's faulty and blame the customers instead of the manufacturer, who do I report this to cause I can't be subjected to the staff interrogation that's just abusive to customers, I want this matteres returned where do I get help