GAME fails at INTEGRATED THINKING
On 26 March 2022 at 13:23 I reached out to your CHABOT sascha via the GAME website. My query went and unfortunately remains unanswered! Firstly I believe your online chat option might have a broken process that needs improvement but that's just my opinion. My experience was that if you go out of the chat page to another page your entire chat is wiped clean!!! Other apps I've done this with work fine as I have described. Back to sascha your "chatbot" whom I assume is a chatbot because it struggled with a simple request and then it never escalated my request to speak to a supervisor and that was after I gave it the Item Number at the very beginning of the chat and it again asked me for an Item number, obviously without taking note of my initial note/query!
I am interested please in item 776964-EA which is the Mongoos Rebel Trick bike for R1899. And after this experience..........BETTER PRICED I hope? Since the above experience I have had contact ONLY with a Remi from your website team and my complaint has gone from bad to **********!
GAME Remi Arendse (Mass Discounters)
Apr 4, 2022, 17:26 GMT+2
Good day Mr........., Trust this email finds you well. Please accept my apologies for not getting back to you on Friday. I have however spoken to my manager to get clarity with a solution to your complaint. There has to be a small investigation to determine where the fault lies. As this could be an error from the store that confirmed the unit or the consultant that erroneously gave the wrong information. Irrespective of the fault, we are still dealing with your query with the utmost importance. Regards Remi
MY RESPONSE Good morning Remi,
It was unprofessional of you to be off the entire weekend for the fact that yes, you had promised to be in contact with me on Friday and had not bothered to keep your word.
With respect, I had asked you from our first communication to include your manager as well as the Corporate team so for you to only mention this now below is disconcerting!
Furthermore there is no determination required, your colleague **** about reading my initial email and **** about it twice causing us much inconvenience and distrust.
The store had/has no blame in any of this.
Please continue your communication with me via email as I'm not being taken seriously and what I'm telling your department is being misconstrued!
If you are going to call me to discuss anything please be prepared to email me a summary of our discussion to avoid any further disappointment.
Thank you
Regards Consuman
Still haven't heard from manager or Corporate