Game failing to deal with Trojan for supplying inferior gym equipments

I bought Trojan TR500 Treadmill from Game, now the treadmill is broken and still under warranty. i went to Game to report the matter and i was told that i must call Trojan. its been a nightmare to deal with Trojan. the Following people from Trojan have been lying to me for the past 2 weeks (Tumelo Xaba, Jane, Zoziwe, Nakita and Jeffrey) Can Game just reimburse me considering that i bought the equipment from the.

Why must i deal with Trojan, if they are the ones who took my money.