Game extended warraty bad service

I paid Game for an extended warranty when I bought my TV at their Rosebank branch. Last year October when my TV started having problems I called them and they said they would come to fix it. They still have NOT come to fix it. <br> <br> I kept calling them, but their phones are either engaged or the consultants hang up when you speak. In February this year, one of the consultants (when they finally answered the phone) tells me that the warranty expired in January 2015.<br> <br> She said she can see that the claim was done in October 2014, but since it was NEVER fixed then, there's nothing they can do about it, then she hung up.<br> I've gone to the Rosebank branch, they say I need to speak to the Extended warranty centre, since it's a separate entity from Game.<br> <br> My question is, given that the claim was done while the warranty was still valid, and they have a record of it, and know that they never fixed it, should they not be liable for the repair?<br> Do I need to take legal action in for this?<br> <br> I really cant keep driving to the branch (petrol) and calling them (airtime)<br> <br>