Game Extended warranty not helpful at all

I am paying for an extended warranty for my tv that I bought at game westgate, last month it stopped working. They came to fetch it on the 19/11/2018 I kept on doing a follow up and on the 11/12/2018 I went to the shop asking for a refund as the t&cs says if they cant fix it within 21 days they must refund you. I had my receipts and I spoke the service manager and she said the company that fixes is closed since it was late but she will call me in the morning today. its 01:30pm now no call. I have to cut my work to go there again today in which I will be loosing on my commission gain.