1 reviews | Active since Jun 2019
Game - Extended Warranties Nightmare and *******
Terrible experience with Game and Extended Warranty. Game does not tell you about the terms and conditions on there extended warranty policies.
We have purchased a JVC TV from Game in Jan2018. May 2019 the Tv breaks and we have to then claim from extended warranty whom has no customer s****s whatsoever. A call was logged on the 22nd May 2019, The tv was collected by Extended Warranties third party contractors whom are also useless and have no customer s****s.
After many phone calls to game customer care and Extended Warranty and there Third party contractors, we established on the 10/06/2019 that the TV cannot be repaired. this is 19 days LATER!!!
THIS IS WHERE IT GETS INTERESTING AND THE POOR PUBLIC IS ******.
The have decided to give a refund on the TV at the price which it was purchased...which is all good and fine.
However they do not want to refund the remaining of the warranty that you have left or transfer it onto the new TV.
This is something that you already pay for upfront and Game sells this has an added service to customers.
The public is being ****** by this. the just want to s**** the initial warranty which you pay for upfront!!!!
Game does not even want to honor this, the rather lose customers the assist.
Thank you for your feedback.
I'm sorry for the service you've received. We do our best to ensure you have an outstanding experience and it's disappointing this has not been the case.
Kindly email your full name and contact details to *** with my name in the subject line and I'll be in touch with you.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Thank you for your feedback.
I'm sorry for the service you've received. We do our best to ensure you have an outstanding experience and it's disappointing this has not been the case.
Kindly email your full name and contact details to *** with my name in the subject line and I'll be in touch with you.
Kind Regards Suhayfa Gabriels Game Online Support: Tel: ***Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)Game Sure Extended Warranty Enquiries: Tel: ***/ *** www.game.co.za
Please note I have already been in touch with game customer care and spoken to the shift manager Cheslyn.
He has spoken to head office and they confirm the cannot help with a refund on the remaining warranty or carry over the remaining on the replacement TV.
My post is the make the public aware of this. Cause most people don't. And when they do Game will not only lose just me has a customer but many more customers.
Please note I have already been in touch with game customer care and spoken to the shift manager Cheslyn.
He has spoken to head office and they confirm the cannot help with a refund on the remaining warranty or carry over the remaining on the replacement TV.
My post is the make the public aware of this. Cause most people don't. And when they do Game will not only lose just me has a customer but many more customers.