MH
Mariam H

1 reviews | Active since Jul 2018

01 Jan 2020, 11:20

Game Extended Warranties a WASTE

I had a Telefunken TV that stopped working (no picture) and contacted Game Customer Services to resolve the matter due to the extended warranty that was still valid. The entire process took around a month to resolve which left us without a TV during this period. It's now LESS than a month later and the TV is producing the same issues. This can only mean the replacement part that was used was 2nd hand.What was the point of me paying for the extended warranty????? In addition, our DSTV premiums are wasted during this time when the tv is unavailable. Is Game going to accept responsibility for that???

This is beyond ridiculous. This means I will have to wait another month or so to have it "repaired" again. Service is poor and I will definitely not be purchasing any mechanical,electrical or tech items because the extended warranties are not worth it.

0
Replies (4)
Game
Game's reply01 Jan 2020, 12:50
Official
Hi there Mariam,

Thank you for bringing this to our attention.

I am so sorry for the overall experience you had with us.
I have sent this matter to the relevant department to address who will contact you regarding the feedback.

Please let me know if you require any further assistance.

Kind Regards
Abdul Petersen
Game Online Support: Tel: ***
Customer Service Contact Centre: Tel: 0861 GAME CARE (***73)
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
Game Sure Extended Warranty Enquiries: Tel: ***/ ***
www.game.co.za 
MH
Mariam H's update02 Jan 2020, 13:51
Reviewer Update
Good day Abdul

To update you, I have not as yet been contacted by Game. Good to know just how important Game views their customer complaints as.

Regards
MH
Mariam H's update03 Jan 2020, 15:38
Reviewer Update
2 days later and still nobody has contacted me
MH
Mariam H's update06 Jan 2020, 16:34
Reviewer Update
5 days later and Game has not contacted me. I placed a call last week Friday and I was told to expect a call today, but nothing so far. Pathetic service.