Game Ethics -My Foot

<p>1. Our Employees will be professional and honest. <br />5. We will act in the best interest of our customers<br />I can’t see how a company can portray values that does not exist in their business.<br />I bought a fridge on 15 December 2016 and on 10th January 2017 the fridge became faulty. The fridge was barely a month old.I these are the things I experienced with game from 16th of Janurary 2017.<br />I called gateway game and when the receptionist transfers the call on the floor, no one picks up the call. I called at least 5 times. So I went to the game website and logged a complaint and then I receive a call from game.To get a response from gateway game I had to put a comment on the game site to get a response.<br />They requested the receipt for the fridge which I sent to the via e-mail to *** and after a few days no response at all.I had to call them again asking what happen to the progress on my fridge.<br />On Thursday 26th January 2017 a rep from Hisense came to my and had a look at the fridge and said that he will go to the headoffice and pass a credit for the fridge which was to be replaced.<br />On Monday I was expecting a call from game and nothing happened the whole day.In the evening I called gateway game and spoke to Shane and he said that he will look into it and call me back.<br />On Tuesday I expected a call from Shane and nothing happened .I then decided to call gateway game and asked for shane.I asked him why he did not return my call and he said he was busy.He then handed the call to Vernon who asked for my details and said that he will check ,but he was going on leave and that he will get shane to call me.Once again Shane conveniently forgot about me.I tried calling the headoffice to complain and the headoffice receptionist transfers the call and no one picks up.I even told her that to her face.<br />When you call game for a query and as soon as they drop the call on you ,they forget all about you .<br />I called gateway game and asked to speak to the manager,Peter Mcay, and he was not available ,so left a message and he called me back.I explained the story and he said he will look into it and call me back.some time later a lady calls me to explain the same story over again.<br />I made about 30 calls for this fridge and this problem is still not resolved and is this what game describes and proffesionalism and the best interest of the customer.Game after sales service is very pethetic and disgusting.</p> <p>From the 16 of January to now,we havent resolved this problem .Show where these values that you display lies:<br /> 1. Our Employees will be professional and honest. <br />5. We will act in the best interest of our customers</p>