ZC
Zahier C

1 reviews | Active since Mar 2009

09 Nov 2023, 16:35

Game Error

Even after Game advertised the Peanut Butter the Normal and the Spread for R52.99 which was for the week of the 29/10/2023 in the Plainsman. They are telling me it was the Spread that was on special and the apology was pasted up in 2/3 locations in the Store which I did not see or was not Clearly displayed and the staff member definitely didnt inform me of this error and Alicia Temmers was also standing next to the cashier and SHE also failed to inform the customers of this error on Game's side.

I basically found out on Monday 6th November when I was standing instore with the Peanut Butter in my hand by a Zulfa, Alicia and Andre. Basically they REFUSE to honour the customers with their Advertised special. But do not expect to see me in that store again.

0
Replies (7)
Game
Game's reply09 Nov 2023, 17:32
Official
Hi Zahier, thanks for getting in touch. I'm so sorry for the overall experience. Please be advised that we will escalate your complaint so the matter can be addressed.
ZC
Zahier C's update10 Nov 2023, 08:06
Reviewer Update
It has been escalated and I am getting the same response from everybody
I basically just want the peanut butter I saw on special!!
Game
Game's reply10 Nov 2023, 11:01
Official
Hi Zahier, thanks for getting back to us. Please be advised that we need to follow up with the store as we are unable to make this decision.
ZC
Zahier C's update10 Nov 2023, 14:11
Reviewer Update
Not a problem, I know what their response will be, they will say it was displayed as Incorrectly advertised. But I do not recall seeing any display on the wall
Game
Game's reply10 Nov 2023, 16:09
Official
I'm so sorry for the inconvenience caused. 
ZC
Zahier C's update19 Nov 2023, 11:26
Reviewer Update
Hi there, has there been any feedback regarding this?
ZC
Zahier C's update22 Nov 2023, 17:28
Reviewer Update
A response would be appreciated, and if the store can provide photographic evidence that that sign was up then I will gladly withdraw this complaint