Game Ermelo disappoints yet AGAIN

I bought a freezer at Game Ermelo on Friday 23 November 2018. I couldn't take it home with me on that day - my car is too small. I asked the sales person if I can come fetch it the next day and he rep**** with a very friendly 'yes, of course'.

My husband had to take off work that day to help me with the transport of the freezer. When we got to Game Ermelo on Saturday 24 November 2018, the very same sales person told us that there is no more stock available and that he will phone us on Monday 26 November to update us on the freezer.

Monday and Tuesday went by with no phone call from Game Ermelo. Wednesday afternoon, I went there to ask about my freezer. The same sales person casually denied the fact that I was ever there and that he said he will phone and keep us updated. The sales manager wasn't much of help, as he said he can't do anything about the problem. Later on, he agreed that he will make a plan for delivering the freezer to my home, as soon as they get stock.

One week later on Wednesday 5 December 2018, they phoned my husband and told him the freezer was there. Without waiting for response from him, they dropped the call. My husband phoned them back asking for delivery to solve the inconvenience - as they promised to me in the first place! Game Ermelo agreed to this and promised delivery on the same day... they never showed.

Today, 6 December 2018, 13 Days after my purchase, we phoned Game Ermelo to confirm (yesterday's) delivery. The sales manager - who promised a delivery - put us through to the store manager. I have never, in my life, heard of such a rude man, not wanting to help the customers - those people making him rich!!! Looks like the customer (who spent thousands of rands there) isn't always right?!

And here I am - still with no freezer!

My whole experience is disappointing and disgusting, to say the very least. This very, very poor service delivery from Game Ermelo is the reason no other Game will see us again!!